Extremely Dissatisfied and highly disappointed!

I am extremely disappointed and dissatisfied with the service I have received from Lewis Stores Pritchard street branch JHB and Lewis Stores in general. In my case they did not deliver on their promise, policy or mission statement of "Same day delivery" or customer service for that matter. Firstly I had to pay an upfront amount of R300 cash towards the purchase deal which I hope they have the decency to deduct from the amount for the TV I purchased otherwise we will have another case on our hands as this amount was paid towards the other item that was not delivered "same day" in fact it was never delivered. After waiting for an entire month and a half, with follow ups from my side and constant ***** answers from Lewis Stores I decided to cancel the non delivered item I wanted to purchase. This was after I was given stories like " it will be delivered in the week; it will be delivered next week; the factory is waiting on stock." I sent an email to the customer care email address and only received a generic reply, nothing else. I had to constantly phone. For an entire month the calls I received from Lewis was courtesy calls to please "do not forget to make payment???" Nothing regarding the deal that went south rapidly. And this call is to remind me to pay an installment amount inclusive of this item that I did not receive. I told them that I will pay my existing account on time every time like I do every month but the new deal will have to wait until I received my goods. Well month end came and went, no item. I paid my existing account and I then decided to cancel the part of the deal for the non delivered item and the manager was in full agreement of this course of action as they did not know when they will get the item if ever. Another nightmare awaited me. I sat in that store for close to 2 hours just to cancel a deal. It was like I started a new deal from scratch again. By this time I was already very angry and frustrated and just wanted to sort out this mess, leave the store and never return. Mind you the first deal I did they also made me sit there for an entire day talking about slow systems. So this time around I was already not happy that I was kept in the dark so to speak regarding the non delivered item, I was inconvenienced in having to make sure that I'm always available for when and if the item was to be delivered at my place, I was the one doing constant follow ups as well. I was then inconvenienced again in having to go to the store for this cancellation that took the better part of my day. Just a "we are so sorry" and a kick up your backside and last but not least, as I am writing this review, they just sent an sms stating to "Please keep up a good credit record and pay your Lewis Store account." The only consolation I have is that I won't need to go to Lewis Stores at any time again for anything and will continue to pay my account online.