Extremely Disappointing Experience with Lewis Malelane

I'm shocked and disappointed with the service I received from Lewis Malelane. We made a significant purchase from them at the beginning of January, but the gas oven didn't meet our expectations. We returned it promptly, expecting a hassle-free refund process.

However, the refund process has been a nightmare. Despite being told it would take 5-6 business days, we still hadn't received our refund after the promised timeframe. I followed up, and the manager assured me that if the refund wasn't processed by January 25th, they would personally deposit it into our account.

It's now January 29th, and we still haven't received our refund. The manager can't provide a specific date for when we can expect our money back. This is unacceptable, and I'm extremely dissatisfied with Lewis Malelane's service.

As a customer, it's infuriating to have my money withheld without a clear explanation or resolution. I will not be purchasing from Lewis Malelane again and would caution others to think twice before doing business with them.