Extremely Disappointed with Lewis – Paying for a Fridge That Has Stopped Working

I am extremely disappointed with my experience with Lewis. I purchased a fridge from Lewis on credit. The fridge worked for approximately one month and then stopped working. As soon as the problem occurred, I contacted Lewis to report the issue and ask for assistance.Unfortunately, I have not received the help or urgency I expected. I have contacted the relevant people, including the store and head office, but I am still left without a working fridge and without a proper resolution. What makes this situation even more frustrating is that I am still paying my monthly instalments for the fridge. The premiums continue to be debited from my account even though the fridge is no longer working and I have been trying to get the matter resolved. I have explained that I am extremely unhappy with the situation and that, because I am not receiving assistance, I eventually want to cancel the agreement. However, instead of receiving a clear solution, I feel like I am being passed around and left to deal with the problem on my own.My frustration is not simply that the fridge stopped working — appliances can have faults. My problem is the lack of after-sales service and the failure to properly assist me once I reported the fault.When I was purchasing the fridge, I received plenty of attention and assistance. Now that there is a problem with the product, I am struggling to get anyone to take responsibility and help me.i am paying for a product that I cannot use, and I should not have to repeatedly chase a company for assistance with a faulty appliance that is under warranty. I am extremely disappointed with Lewis and the way this matter has been handled. I now feel that I have no choice but to escalate the matter further and seek assistance from the relevant consumer authorities/ombudsman. I simply want this matter resolved. I need Lewis to take responsibility, address the faulty fridge, and provide me with a fair and proper solution.