MT
Mary T

1 reviews | Active since Nov 2017

13 Nov 2017, 10:04

Empty Promoses and dont care a

Hi my name is Mary Taylor I took my tablet proline to Lewis here in randfontein about a month ago and they still haven't given me a new one. They said they can't repair the camera. Cause that's what is faulty on the tablet. Mr Skeepers keeps promising me that I will get it today and nothing has happened. And they way they treat customers is shocking. I mean I gave isabel my number and asked her to give it to mr skeepers but she threw it away as if they don't care. Either they give me a new tablet or they take it off my lewis account or I go to cort. And this is going on face book and if I can get it in the paper too. You can contact me on ********** 544. Its like they just want the sale and to hell with the customer service. I will never buy at lewis again. Bad customer service. Please may you see to this matter. Thank you Mary Taylor.

0
Replies (4)
Lewis Stores
Lewis Stores's reply13 Nov 2017, 11:06
Official

We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.

Our reference number is: 583564

MT
Mary T's update13 Nov 2017, 11:08
Reviewer Update
And how long will that take another month ?
MT
Mary T's update13 Nov 2017, 12:05
Reviewer Update
I would like to thank Sadia and Madeleine for being so fast in attending to my problem. You guys rock
Lewis Stores
Lewis Stores's reply15 Nov 2017, 15:38
Official

Please be advised that the matter has been resolved amicably.