Empty promises

<p>I put in a claim a year ago. Once it was approved, the item that I purchased was no longer in stock. They told me that I should take another item at the same price. They said that they would speak to their regenal manager. Everytime I would call them they would say that they haven't had time to sit with my claim and everytime I would be leaniant with them. I started calling them everyday for a week and eventually going to their store. After a year they PROMISED me that they would deliver it the very next day. It is almost a week later and I still haven't recieved my delivery. They promised to sort out my claim and I waited patiently, they promised to speak to the regenal manager and I was patient. They promised to deliver my item and yet again Im still waiting. I have been leaniant all this time and gave them all the time they needed to sort out my claim. It is sad that it had to get to this point.</p>