FV
Florence V
1 reviews | Active since Dec 2023
12 Dec 2023, 20:33
Early debit
I was debited before my debit date. Worse all the accounts I have with different stores they DD inform me prior that they will debit early this. They start tracking on certain dates. Lewis store didn't even bother to inform. Woke up to a debit that I wasn't even expecting. Called their support team they had the audacity to tell me that they won't refund...totally disgusted with this store.
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Florence V's updateReviewer Update
12 Dec 2023, 20:51Bought a 4 plate stove 2years ago and last month Nov 2023 was the last month of paying off their acc. Called them a month ago to inform them that my one plate is no longer functional, mind you it was 4weeks ago before the last payment. They told me that they will bring in someone who will have it fixed. It's been 5weeks now Nd still haven't heard from them. Every week I will chase it up with them they would promise to send someone. Is it because I've paid them in full hence they no longer have any dealings with me. With that awful store I'm spending +-R70k with different accounts. I've never disappointed them with their debits and this is the treatment I get. I wouldn't advice anyone to make purchases at their Pritchard store JHB. Not to mention their store manager who doesn't even care about customers satisfactory. So far I would give their sales consultant praises by the name of Bongiwe, she would go out of her way to ensure that I'm sorted Nd other things are beyond her control. Same month they debited more than what they needed to debit. Oh well I was refunded but still they aren't honouring my request...they don't value me as their customer to ensure that maybe sometime I bring the sale to them again.
FV
Florence V's update12 Dec 2023, 20:51
Reviewer Update
Bought a 4 plate stove 2years ago and last month Nov 2023 was the last month of paying off their acc. Called them a month ago to inform them that my one plate is no longer functional, mind you it was 4weeks ago before the last payment. They told me that they will bring in someone who will have it fixed. It's been 5weeks now Nd still haven't heard from them. Every week I will chase it up with them they would promise to send someone. Is it because I've paid them in full hence they no longer have any dealings with me. With that awful store I'm spending +-R70k with different accounts. I've never disappointed them with their debits and this is the treatment I get. I wouldn't advice anyone to make purchases at their Pritchard store JHB. Not to mention their store manager who doesn't even care about customers satisfactory. So far I would give their sales consultant praises by the name of Bongiwe, she would go out of her way to ensure that I'm sorted Nd other things are beyond her control. Same month they debited more than what they needed to debit. Oh well I was refunded but still they aren't honouring my request...they don't value me as their customer to ensure that maybe sometime I bring the sale to them again.