Double Debit

Since my last Hello Peter review I was contacted by Martha from Lewis stores with the aim to repair our relationship and to resolve the mess concerning the debit order however on Friday of last week 30 August 2024 Lewis double debited my account and this leaves me with concern that the same may happen due to debit order being loaded twice. Initially when I spoke to Nicole from the Eldorado park brunch she had transfered me to an agent who loaded the debit order so when that didnt go off on the set date I figured there was an issue now Im met with a unplanned debit double debit that left me wanting to cry...

I really dont know if this is how Lewis does business I was reassured that the debit order will go off as agreed and scheduled but to be faced with a double deduction ...I'm really not happy as that was not budgeted for