Double Debit

I am extremely disappointed with the service I’ve received. Lewis Stores debited my account twice in one day. I contacted the Nigel Branch as well as the Head Office, and I was informed that the duplicate mandate had been cancelled and that I would receive a refund within 7 working days.

During that 7-day period, the branch even called to ask when I would be paying my December account, and I provided them with the correct debit date. However, the 7 days have passed and I have still not received my refund.

I contacted the store again to follow up, especially because they are already preparing to load my December debit while my refund is still outstanding. Instead of assisting me, the branch referred me back to the Head Office.

At this point, I am a very unhappy customer. I am expected to pay my December instalment while Lewis is still holding onto my refund, and I am receiving no meaningful assistance from the Nigel branch. I kindly request urgent intervention to resolve this matter.