CK
Celestè Koeberg

1 reviews | Active since May 2023

12 Aug 2023, 10:29

Don't EVER buy at this Store. Spare yourself the stress.

From manager to sales staff is a total wreck! The unprofessionalim and manner in which they address clients. I bought furniture on the 7th of August. Upon delivery, my husband discovered that 2 couches was broken. They said they will replace it. They send their driver to my house WITHOUT my consent or making arrangements with me or my husband, they just send the guy to drop of the new couches. I have young kids at home and I DO NOT appreciate or allow ANYONE access to my home WITHOUT prior arrangements. But nah, these people are so disrespectful they think that whenever it suits them they can just walk in and out of your house as they please. On top of this, since the 7th of August and I'm STILL waiting for my cashback. It's been a week now.. I mean, really???

Lewis store gives me the impression that they are only profesional until you sign the documents, after that, you get treated like *******.

At this stage xi just want you to cancel the contract and come fetch your things from my house.

I don't have time for nonsense!!!!!!!

And while you at it, tell Janette, your manager that she is very rude!

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Replies (3)
CK
Celestè Koeberg's update14 Aug 2023, 09:02
Reviewer Update
You are investigating g? You don't even have my details or anything like but you are investigating? I will say this once only... If by the end of tomorrow closing day, I didn't get my cash back yet, I will take your furniture back to your store and cancel the contract. You are a bunch of ****s!!!
CK
Celestè Koeberg's update14 Aug 2023, 14:02
Reviewer Update
Like I've said.. USLESS bunch you are. ****s and *******!!!!! You're waiting for the cash back to expire so you don't have to pay me out. I'm taking your furniture back to your store!!!! I dare you to deduct ONE CENT from my bank and I WILL sue you!!!!!!! Pathetic!!!! Disgusting!!!! Imagine robbing people so you can stay in business!
Lewis Stores
Lewis Stores's reply15 Aug 2023, 08:21
Official
Dear Miss Koeberg

Please be advised this matter has been amicably resolved

Yours faithfully,
Lewis Stores