1 reviews | Active since Dec 2011
DONT BUY FROM LEWIS EVER : TERRIBLE SERVICE & CHARGE EXORBITANT INTEREST
<p>We have had an account with Lewis for nearly Two years and in those years we have endless problems with our furniture we bought. It broke within the first 6 months. they state they have a maintenance place but they like to let that plan fall away before helping you. It has taken them 8 months to fix my couch, the TV still has the same issues, fridge does not work as they 'cannot get a part', nothwithstanding my food that rots daily because my fridge does not close. The interest they charge is over the standard normal interest and they are useless in every sense of the word and the one branch doesnt know what the other one is doing. I am taking them to the Consumer Protection Council and Ombudsman. Until my furniture is fixed I will not and I reiterate, I will not pay my account. I have even sent emails to the service centre and even they do not care. DO NOT BUY FROM LEWIS, THEIR FURNITURE BREAKS AND IT DOES NOT GET FIXED. SERVICE IS TERRIBLE. </p>
We acknowledge and are in receipt of the complaint / enquiry and we
are in the process of investigating the matter
our reference no :565727
We acknowledge and are in receipt of the complaint / enquiry and we
are in the process of investigating the matter
our reference no :565727
Well, now I am mind blown. It took a very special lady to finally take my complaint seriously and within a couple of days, my complaint was dealt with in such a professional way that I am left with my mouth wide open. To Sadia, you are my shinning star, who made me literally cry with relief for taking mine and my fiances feeling into consideration and for that, I will not stop praising you for your outstanding work ethic, personality, professionalism and for understanding Customer Service. To Najwa at Robertson Lewis, for her continous assistance as well. You both need promotions fast. (Lewis stores, restructure your Strand Branch and quick, they are putting your name to shame and if was not for Sadia and Najwa for helping me, I would not be writing this rave review on your Two best employees. Thank you once again, I have once again renewed my trust in Lewis.
Well, now I am mind blown. It took a very special lady to finally take my complaint seriously and within a couple of days, my complaint was dealt with in such a professional way that I am left with my mouth wide open. To Sadia, you are my shinning star, who made me literally cry with relief for taking mine and my fiances feeling into consideration and for that, I will not stop praising you for your outstanding work ethic, personality, professionalism and for understanding Customer Service. To Najwa at Robertson Lewis, for her continous assistance as well. You both need promotions fast. (Lewis stores, restructure your Strand Branch and quick, they are putting your name to shame and if was not for Sadia and Najwa for helping me, I would not be writing this rave review on your Two best employees. Thank you once again, I have once again renewed my trust in Lewis.
Please be advised that the matter has been resolved amicably.
Please be advised that the matter has been resolved amicably.