nL
neil L

1 reviews | Active since Feb 2019

29 Sept 2020, 21:09

dissapointed

It is me again, same old story. My fridge keeps on giving me headaches. We bought the fridge in 2018 and since then it has been a struggle. Last year I complained and after waiting three months to year from them they send me a new fridge, but still I have the same problem. After a year the fridge is not working. They told me about the warranties and guarantees, but seems to me just like their service so are the appliances. I have logged a complaint again and only after a week did I get them to call me back. They came to pick it up and took it to the store for testing. According to the technician the fridge is fine, but as soon as it gets here nothing. The technician says the fridge works when its connected to a power source, however I am staying in a squatter camp and bought the fridge because of it being gas/electric. I told them it works fine on electricity, but not gas. They told me that they will come collect it again, but it has almost been a week now and still nothing. If this is the case I expect my money back then I can go buy me a electric refrigerator as well as a freezer with the price of the gas/electric zero fridge/freezer. I will then have no problems any longer. I do not want a new unit, because the same thing will happen after a year. Then back to hello peter, same thing over and over and this is the third time I am writing this review. Very Very Very Very Very Very DISSAPOINTED IN LEWIS AND THE SERVICE I AM RECIEVING.

0
Replies (4)
Lewis Stores
Lewis Stores's reply29 Sept 2020, 21:40
Official
Thank you for bringing the above to our attention.

The Lewis Team
Lewis Stores
Lewis Stores's reply05 Oct 2020, 12:13
Official
Dear Mr Links

Please be advised this matter has been amicably resolved

Yours faithfully,
Lewis stores
nL
neil L's update05 Oct 2020, 14:45
Reviewer Update
Thanks Carol for your wonderful service. Every time I need your help you come through. Thanks for that.
Lewis Stores
Lewis Stores's reply05 Oct 2020, 15:06
Official
Thank you for bringing the above to our attention.

The Lewis Team.