iM
ipeleng M

1 reviews | Active since Sept 2018

26 Sept 2020, 09:13

DISGUSTING SERVICE FROM LEWIS RUSTENBURG! TAKING ADVANTAGE OF THE ELDERLY!

Terrible experience with Lewis Rustenburg. We bought a bed under 2 years warranty.(SKU 230682) Theres a fault with the bed abd and the store is not forthcoming in attending the query. We logged the matter with the Store Manager Philemon TWICE in 2 weeks and they are not forthcoming with the exchange of the faulty bed.nor even coming back to the client! We called him on his mobile***)as well still no help. The service we have received from the store is appalling.

We call the shop and no one is answering. Lewis Rustenburg 2 years warranty is not adhered to.

Please attend your clients, replace the bed its not even a year old. Do not take advantage of the elderly.

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Replies (3)
Lewis Stores
Lewis Stores's reply26 Sept 2020, 11:12
Official
Thank you for Bringing the above to our attention.

Lewis Team
Lewis Stores
Lewis Stores's reply28 Sept 2020, 07:52
Official
We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
 
 Our reference number is: 692502
Lewis Stores
Lewis Stores's reply30 Sept 2020, 09:11
Official
Dear Miss Matabologe,

Please be advised the matter has been amicably resolved

Yours faithfully,

Lewis Stores