Disgusting service from Lewis Alberton ***

I am disappointed in my experience that i have had wit Lewis stores since i opened an account, I bought quite a number of items with in two purchases. I lost my Job and app**** for the insurance to process my claim of unemeplyement. I have had to constantly follow up with the branch and being ushed from pillar to post. To add insult to injury they handed my account over yet the account clear stated it was an insurance claim. When the collector called i had to give her information. They then still deducted off my account when i was told that the r order would be stopped. I spoke to the agent who advised that my refund was approved and i should collect it in store. I called the store and arranged to come in last Saturday, when i got to the store i was told that they do not have cash on site they only have R700.00 we asked to speak to the manager she then in turn said we cannot do the refund it has to go to head office. This clearly shows they do not know their processes and the disconnect and lack of communication and understanding between the two teams. Yesterday i received a call and says that i should collect the the money. I asked if i came on Saturday (tomorrow) as i had to make arrangements for transport as i do not have a car. Today i called to confirm if everything is in order and again their story changed. The store clerk posed as the manager which shows the level of dishonesty. I request them to look into the problem Ii have with the sleigh bed that needed fixing again as they came out to claimed the fixed it yet it broke again. i had to run around and follow up. I was promised a call this Monday and still nothing, I requested an exchange on the bed taking into consideration the lack of customer service i have been experiencing with this branch. the warranty on the bed expires on the 27/07/2024 and still no feedback. When we were at the store the lady who claimed she was the accounts manager instructed Nhati to address the matter before an escalation and still this was not done. the blatant disrespect and disregard for me as a customer shown by the staff at the branch is disgusting . the staff in volve < Thuli, Retabile , Princess and Nhati. So today the story of the refund changes again and they telling me to come to the store tomorrow, i was told i could send someone to collect the money with a copy of their id upon making the arrangements again the story changed . The lady was was on the call with said she has customer Infront of her so what about me as a customer that has been running after them since January.