TM
Tebogo M

1 reviews | Active since Dec 2016

31 Dec 2016, 15:12

Disgusting Service by Lewis staff

<p>a week ago my sister wrote a review about one of the staff at Lewis store who failed to do her job properly and this morning the lady by the name of Zanele took it up upon herself to call my mother and insult her for putting a review about her on hell porter then hung up I'm so disgusted by how this lady called shouting and insulting my mother then hanging up,at the end of the day she is still a customer and this isn't the type of customer service you should be giving your customers. She will be paying her bill and closing her account. People like Zanele are the reason why I will be telling people to avoid Lewis </p>

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Replies (3)
TM
Tebogo M's update31 Dec 2016, 15:29
Reviewer Update

I know very well that all calls are recorded for quality purposes and I would like for head office to actually listen to that call that was placed between 08:50-55 today and actually hear what kind of people are representing your brand,I think it's ******* how my mother has been treated today really disgusting service.

Lewis Stores
Lewis Stores's reply03 Jan 2017, 09:20
Official

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We acknowledge and are in receipt of the complaint , we are in the process of investigating the matter.

Lewis Stores
Lewis Stores's reply05 Jan 2017, 15:04
Official

Please be advised that the matter have been resolved amicably