Disgusting Service

I bought a fridge and a stove (which I was not informed comes without the plug) at this branch on the 29.01.2020. They delivered the items however as I was unwrapping the fridge which had been a display fridge I realized that the plug was damaged, I informed the store of this the following day and Imraan said that he would get me a new fridge. The following week I went to the store (03.02.2020) and spoke to Roxanne who said that she would fix this for me by the end of the week. The Thursday of that week I called and spoke to Imraan again and he promised me to deliver a new fridge by Tuesday 11.02.2020. On Tuesday when I called him he seemed surprised as he had forgotten about this and said that he would do it the Wednesday. Wednesday he asked me to go in-store so that they could deliver the fridge with me, I specially told him that I would be there at 16h30 and do not want to wait long when I get there. However, when I got there I waited for 20minutes and the driver was still picking up the manager from training in Bellville. I eventually left and requested that he arrange for them to pick up the items I had purchased. Yesterday 13.02.2020 I called your customer service line to log a complaint about this and I was told that the case would need to be investigated and that I would receive a call some time today, the day is about to end and I have received no communication whatsoever. What ****es me off is that if I was a white person this would have been resolved ages ago but because o my skin color I am not seeing as important as if the value of my money is different from that of a white person.