Disgusting Customer Service By Branch Manager

I am shocked and disgusted with the service received at Lewis Store at Chris Hani crossing yesterday, I was at the branch to pay my account and received the most disgusting service, I had to wait over 40 mins just to pay an account which I feel is really unacceptable. How can I be expected to wait for client opening accounts and still deciding what they would like to purchase? I sat there patiently as it is my responsibility to to pay my account but seeing the Branch Manager sitting on his phone viewing WhatsApp statuses was very disturbing as I felt he was supposed to notice that we have been waiting for long and at least acknowledge and apologies for the delay and assure me that I would be assisted , instead when I confronted him asking if he cant assist he blatantly told me he cant and went back to his phone, he had the most disgusting attitude especially for a store manager he just abruptly told me there is nothing he can do so we must just wait no apology nothing. Simphiwe Ndaba does not deserve to be a branch manager if he does not understand what customer service is. I even regret opening an account and I will never even buy from Lewis store is this what I will be treated in this manner