Disgusting and *********** manager!

My mother bought a bed from Lewis Carletonville (branch 1113) on the 13th of December and requested that the bed be collected at the Lewis branch in King William’s Town. On the day that my mom was supposed to collect the bed, the manager at King William’s Town told her that he hadn’t been informed about any of this and the manager from Carletonville had not liaised with them.

The Carletonville manager then informed my mother that the bed wasn’t available in King and she would have to wait or choose another bed.

Today, which is almost a week later, my mom told my sister and I to go to the Carletonville branch to choose another bed that was also available at the King branch. The manager checked and compared prices and then informed us that there were no beds in the same price range and the bed we wanted would be difficult to get, so he would prefer to give us a full refund. He then checked with the cashiers and they told him that they only had R2500 so he asked us to go run some errands or keep ourselves busy and come back in an hour because in that hour, he would’ve raised another R500 so that he can be able to give us a refund of R3000.

We came back after an hour and a half to find that they still didn’t have R3000 and they still had only R2500. We then asked him what he expects us to do and that’s when he started raising his voice and being extremely rude to us. He told us that he had no intention of giving the money to us in the first place and we should leave because we didn’t buy the bed.

Now, firstly the upsetting thing is that this man failed to do his job by not checking if the bed was available until we asked because we’d been waiting too long.

Secondly, when my sister called the branch in King, we found out that they did in fact have the bed.

Thirdly, we never ASKED for a refund. The “manager” told us to come back and get a refund because he couldn’t get the bed and when we came back, he told us that he couldn’t and WOULDN’T give us a refund? Excuse me? We wasted our time and money waiting around in town for him to raise the money (as he said he would do) only for him to later disrespect us and tell us that he won’t. Also, What kind of tuck shop is Lewis running that they don’t even have R3000? Because when we said we’d call my mother to come fetch the money herself, he told us that he still wouldn’t have the money.

This is the worst service that I’ve received and the man went as far as asking us what we do for a living because he can tell from the way that we look.

He even went as far as calling SECURITY to take us out and the security told him that it didn’t make sense for him to chase us out when he told us to come back!

I am highly disgusted and disappointed in the service that we received and I really expect something to be done about this man! If he doesn’t get a warning AT LEAST then I’ll definitely know that this is Lewis’s way of operation!

Right now, we have neither the bed nor the money!