Disgusted Customer!

My sister bought a washing machine on the 3rd of January, on the 5th of January when she used it the spinner did not work. The next day she went back to the shop to ask for a refund as she was within the 5 day return policy. The store manager Lance Henry told her they did not have enough cash R2 350 to do the refund. They will contact her when they have enough. By the 8th January they contacted her to say they have the money and will come and collect the washing machine. The 9th of January arrived and still no refund, she went back into Lewis stores and they told her they don't have the money. This is total hogwash and I then took her to the Lewis shop Friday 10th January and demanded they give her refund immediately. After so many excuses and no customer ettique and 2 hours later they returned her cash. The bad service we received at Grassy Park Lewis Stores is completely terrible and I'm utterly disgusted.