Disgusted and unhappy customer

In September 2014 i purchased a lounge suite from Lewis Kimberley. In December we discovered that the couches broken and i called Lewis. After calling for two consecutive weeks to ask that someone be send out to go and look at the couches i got fed up and decided i no longer want the couches. Lewis employees and management has no sense of urgency, no compassion or concern for their customers. The Supervisor Lulu was always busy or not available. On the occasions that i did get to speak to her she had excuses of why she could not call and so forth. I then requested to speak to her manager who at some point was on leave and even after returning now was never available. I have honestly never dealt with such *********** staff and have never been so frustrated in my life. I now do not have couches after they eventually fetch their broken goods and according to them cannot refund me. I need advise ASAP as i never want to deal with Lewis and I WANT MY MONEY in order for me to go and get another lounge suite from a different supplier. I have dealt with numerous people to my dissatisfaction, naming few Lulu, Mrs Pretorius (RC), Trudy Buidenhorst - ***/ ***