Disgraceful service

I went to a Lewis store last year to complain about a bed I purchased in March last year. 6 months after purchasing the bed the springs were damaged and it hurts me when I lay on it. I spoke to the manager at the store in Athlone Lawrence road and I was assured on several occasions that they will replace the bed. I have also called the call center and all they say is they will come tomorrow. We'll needless to say it's like that bad song from Ronan keeping. If tomorrow never comes.... I can tell you now that I'm at the point of utter disgust in the the fact that iv been **** to and that I'm paying for a bed that is causing me issues which has resulted in me having to seek medical help due to the fact that I now have sore muscles and back ache. If this is not resolved with the next 48 hours, I will be taking this further as per the CPA law. I have been very patient in this regard and well iv been taken for a fool. My contract number is ********** 73401.

Manager I spoke to at Lewis in Athlone is Nazeem.

The assistant who helped me at the store was Bronwyn.

Regards, Utterly disgusted