discussing clients personal details

After making an account payment via eft I received a phone call saying payment was not made. So I called back only to be told it is a mistake from their side which will be resolved and they will contact me back. Up until the next month when I'm expected to make another payment still no feedback was given regarding the previous incident. I was told that my account is actually supposed to be ahead. But besides for that,being unable to get through to me at the time a voice message was left to call back and then the call was hung up but the phone of course was not out down correctly. Only to hear how my personal profile is discussed with the next staff member. This is completely unnacceptable behaviour and poor service. Your goods are also of poor quality therefore it will be the last time I make a purchase at any lewis ever again. I'm disgusted!