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banelemmaja B

1 reviews | Active since Jul 2017

14 Jul 2017, 13:47

Discontent and abuse of customer

<p>A manager at Lewis used my ID number to commit ***** and they called me and I wrote an affidavit that I know nothing about it and they told me they found him and I am cleared now. Now I went to open a bank account and deposited my salary in there after I was told that I can't get my money because Lewis store has listed me on SAFPS. I contacted them and till today they have not helped me. They are busy giving me a run around I can't access my salary and can't have any money. I need to speak to the managers and tell them how unhappy I am with them. </p>

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Replies (4)
Lewis Stores
Lewis Stores's reply17 Jul 2017, 09:32
Official

We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.

Our reference number is: 574065

bB
banelemmaja B's update17 Jul 2017, 09:42
Reviewer Update

Thank you for that. However I sent the requested documents for the second time now and I have not received any response from the person I sent the documents to. Please note that it's my second time I am following up on the matter for the second time now. The first time it was 2015 and they told me that everything is in order they have sorted everything out. Now I am stuck here and I can't pay for school fees and other responsibilities because of incompetencies from your side. Please let's work together In this matter because I am really getting annoyed by this.

bB
banelemmaja B's update18 Jul 2017, 14:00
Reviewer Update

Matter has been resolved thank you for the assistance

regards

Lewis Stores
Lewis Stores's reply18 Jul 2017, 14:13
Official

please be advised that the matter has been resolved amicably.