Disappointing service from Lebogang

I am disappointed with the service from Lewis roodepoort, I was having two separate accounts paying R603 and R1033 and in January 2025 my acc from R603 was canceled I requested for a refund and they told me that the money was allocated to the account that I am paying R1033 okay fine, I then told them to combine the 1033 and 603 together to go off as one debit order and I was contacted by Lebogang who assisted me with the debicheck she said it will be 1636.03 PM to my surprise they are debiting 1636.06×2 and are refusing to refund me back my money,I am going to change my bank and make sure they never debiting me again they are bunch of ****mers I'm never gonna buy from them again