Disappointed,angry

My mother bought sofas at Lewis paying for 36 months,I'm paying for them wanted to settle the acc, I've been waiting for settlement for 2weeks,they don't care about the customers that Iare paying them,they care about huge instalment you pay for R9000 stuff 4 times they like to rob old people,I want to settle but they installing the process,I pay the instalment this month regardless of asking for a settlement,they service is bad will never buy anything from them ******,I'm like a fool now calling them telling m they will call back ,I'm 😩 tired