Derogatory and ****** remarks by branch manager

This morning I contacted the Lewis Store in Wynberg, spoke to a young man Marty whom assisted me with some queries pertaining to a list of furniture's I intended on purchasing in the branch, he asked when I arrive to ask for him. Upon arrival at Lewis in Wynberg I was directed to Marty who introduced me to a sales consultant to whom I'd explained that I was looking to purchase cash the Salem Kitchen unit, a Bedroom set along with a bed and bedroom cupboard. The sales consultant then advised they do not have the kitchen unit that I'd requested at their warehouse, however recommended an alternative unit to which I said I'd need to make a call to confirm, she said she will call their warehouse to confirm if they have the Salem Kitchen unit in stock. I asked how can lewis advertise this unit online and not have it in store or at the warehouse, she then said she will call just to confirm, upon waiting I contacted my sister and explained the situation when I ended the call, I heard the store manager " Mrs Juanita Solomons " state in afrikaans Ek verstaan nie hierdie mense nie; hulle kan nie aanvaar wat ons hulle aanbeveel nie; dit is nie asof hulle ****ant het om vir al hierdie meubels te betaal nie; hulle sal dit op krediet koop, so neem dit eerder as wat hulle wil hê die verkoopskonsultant moet bel rond, hoekom hierheen kom as u baie kieskeurig optree. Maar die mense doen dit altyd as hulle in die winkel kom, en u sal nooit 'n bruin persoon kies nie. Every person in store looked at me while she was expressing her opinion, I asked Juanita if she was talking to me, she then responded no I'm talking to the consultant lady. Not knowing that I understood each word she uttered. I turned to the sales consultant, asked for the individuals details she then explained this is the branch manager. Juanita Solomons then questioned what my problem is. I walked out as this is ********* and ****** behavior from a woman of age, ragedless of title or colour in the world of covid with many people losing their jobs we should value our job's and treat our customers with the outmost of respect, regardless if they purchasing the entire store on credit or cash, the method of payment should not be your focus instead you should help assist, guide and direct your customers with the highest level of service that you were employed to do, seeing that you are the face of the company the store manager ,instead I was insulted and undermined placed in a box by a store manager of the Lewis Group. If I was told Miss we do not have it in stock, however you are more than welcome to return once they arrive in Cape Town as we awaiting them from Johannesburg due to the looting that happened in July, I'd understand, instead I had to go all the way to the Lewis in Parow where I was told the products will arrive in Cape Town in September. I am disgusted with the level of service, ******s remarks and the utterly humiliated by the branch manager who is Juanita Solomons, I am unsure where she received her customer service, management training from nor am I sure how she obtained her title at the branch from what I experienced she is not emotionally nor mentally equipped to liaise or deal with customer's this is not management material nor is this person an asset to the Lewis Group Brand instead she had damaged the brand with her derogatory ****** and ********* remarks. To the Lewis Group please enure that you employ branch manager's who will be the face of your brand, who is more than capable of dealing or engaging with different people of colour , not humiliate or make derogatory remarks against your customer's, Brand damaing is what she done to your companies name.