Delayed service

On the 21-12-2022 I went to Lewis stores Knysna branch for a complaint about a bed "Restonic Majesty 152 cm" that I bought there. my account number is 006683. The matrass of the bed has worn out after only a year. I was told to come back after 15th of January as the staff of the suppliers are probably on leave for the season. I went back there on the 28th of January. I was told that I will get a call Monday last week for the replacement Matrass. I have been waiting for that call until now... can you guys speed up your service.....the wires of your matrass are damaging my sheets.