Hellopeter
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MM
Mpendulo M

1 reviews | Active since Mar 2009

29 Nov 2019, 11:16

Delayed delivery

Bought a bed on Wednesday but still waiting for delivery and Mqanduli branch is talking of next week to deliver on Tuesday which is totally against their misleading slogan of same day delivery

0
Replies (4)
Lewis Stores
Lewis Stores's reply30 Nov 2019, 08:37
Official
Dear Sir/Madam 

We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
 
 Our reference number is: 664084
MM
Mpendulo M's update30 Nov 2019, 18:43
Reviewer Update
The problem was solved today after writing to Hellopeter and my bed delivered. My worry is those customers who don't know this channel of addressing issues. Head Office should look at addressing customer relations management at branch level and more specifically branches like Mqanduli and provide staff with proper training to deal with customers. Consequence management on those that are not having the interests of the company at heart should be prioritized. Their attitudes need attention towards addressing issues as they lack conflict resolution s****s in dealibg with customer complaints. The manager failed to take lead in resolving issue up until i have to ask Head Office intervention.
Lewis Stores
Lewis Stores's reply02 Dec 2019, 08:21
Official
Thank you for bringing the above to our attention

Lewis Stores
Lewis Stores
Lewis Stores's reply02 Dec 2019, 08:43
Official
Dear Sir/Madam,

Please be advised the matter this matter has been amicably resolved

Yours faithfully,

Lewis Stores