Deidre From Head Office Complaints Is The WORST!

I bought a Sealy Posturepedic matress in Randburg. The bed sagged and I reported the problem. Bravo group called and asked me a few questions and then exchanged the mattress.

In the mean tim I moved to Cape Town. The mattress was delivered to Randburg and then brought to the Cape by Lewis.

The new mattress also sagged and I once again reported the problem.

Bravo group finally came to the conclusion that the BASE was the culprit and this is why the second mattress also sagged.

Claim was approved and now the bed needs to be delivered to Randburg again while I am staying in CPT.

I called Lewis and complained about this as there is a Sealy factory in CPT and the mattress needs to be delivered in CPT.

Deidre from the complaints department logged my complaint and did not get back to me for a week... I called and left a message on Tuesday, she did not call back. I called today and finally got through to her.

She said that she hasn't spoken to the regional controller yet... This after a week... GREAT SERVICE right??

This is not a big issue, the bed needs to be delivered from the CPT factory to Strand branch where I have an account.. And it takes a week to get 1 guy on the phone?? I am not stupid. Lets face it, you forgot!!!

I am sleeping on the floor as the base is hurting my back. I suggest whoever is in charge of Deidre listens to the call, yes, I was irritated, but the treatment I got from her was shocking!

When I said to her "sleep nice on your bed thats got a base" she said Thank you.. Not sorry sir, I know that it must be hard, sorry for the inconvenience.. NO, she says Thank You in a Schmuck way., Go listen to the call. This is what you call customer service? Great, lesson learned.

Can we now please get the bed delivered from the CPT factory to my Lewis branch?

This was not my fault after all and I am sincerely apologizing for moving out of GP to CPT.. I did not mean inconvenience you, but this is how it goes...

Please sort my stuff out.