Defective Stove

Last year February I bought a stove at Lewis Port Shepstone branch. A few weeks later after it was delivered to my house, one plate stopped working. I alerted the branch about the problem and then they sent a technician to have a look at the stove and fix the problem. A few months down the line after it was fixed, the same plate died again. Again i visited the branch to report the problem and then they sent the same technician to fix the plate. Months later the same problem occurred again, only this time another plate died. Did the same thing of reporting the issue to the Port Shepstone branch and they sent the same technician to fix the plate. The technician doesn’t even ask for directions to my house now because he has been coming on numerous occasions to fix the same stove. Then December 24 last year, the whole stove completely stopped working and it died. I then notified the branch and asked them to do an exchange seeing that they sold me an old stove initially. The ladies that work there then said they would notify their head office as they are the ones who hold the power of exchanging the stove. A couple of days later the same technician who has been coming to my house on mumerous occasions contacted me and told me he needs to come to my house to fix the stove, to which I rep**** that I don’t want it to be fixed, instead I need an exchange because it has died and been fixed countless number of times. The technician then said he would note down my request. After that nobody made any contact with us the entire festive season. I then visited the branch to ask them what was happening and why nobody hasn’t fixed the issue and then those ladies told me that I refused for the technician to come fix the stove, that’s why the store has been quiet and then they would re-lodge the complaint with head office. Till today nothing has been done, I call the head office but nobody seems to give a damn, nobody wants to take accountability instead I’m always told that the reason why there’s a delay is because I refused for the technician to come to my place to fix the stove, which I find absolutely absurd. I don’t know when my complaint will be resolved or if it will ever be resolved. What ****es me off the most is that Lewis never makes a mistake of not debiting their monies from my account every month and yet when it’s time for them to help out their customers with complaints, they fail to do so. I am now basically paying for something that I’m not even using anymore and that is just sad. Lewis has lost a customer in me, I want absolutely nothing to do with them. They disgust me. And rest assured I will not let this slide.