Defective lounge suite

I am writing to express my disappointment and frustration with the lounge suite I purchased from Lewis Stores Vryheid in October 2023. Despite multiple repairs, the sofas continue to develop the same issue with the seams ripping.

The details of the purchase and repairs are as follows:

- Purchase date: October 2023 - First repair: January/February 2024 (seams opened) - Second repair: October 2024 (seams ripped) - Current issue: March 2025 (seams ripped again)

I have been patient and given Lewis Stores the opportunity to rectify the issue. However, the recurring problem indicates a clear quality issue with the product. As a customer, I expect a certain level of quality and durability, especially from a reputable retailer like Lewis Stores.

In light of this, I respectfully request that Lewis Stores take back the defective lounge suite and close my account. I would like to be refunded the full amount paid for the lounge suite, so I can purchase a replacement from a different retailer that meets my expectations.

Please let me know the next steps to resolve this matter. I appreciate your attention to this issue and look forward to a prompt response.