Defective Lounge Suite

I bought a metro corner unit from Lewis,after a month of sitting on it the couch was sagging and collapsing in places. After numerous calls to the branch they eventually contacted us and advised that it was a manufacturer fault and they had other customers with the same unit with the same issues. They advised that the only option I had was that they would repair it. After expressing my dissatisfaction with buying an expensive lounge suite and having it repaired a couple months after buying it, they assured me that it would be repaired properly. I waited a couple more weeks for them to fetch the couches. Once they were repaired and brought back, the lounge set had some tears and damages, after sitting on the couches, it felt like there was a piece of hardwood under the seats, they were hard and uncomfortable. We sent the unit right back to branch. They said the next thing to do was bring in the correct springs from the supplier. We waited about 6months for the new springs to arrive. Once the new springs arrived the set was picked up again for repairs. The \new springs where in for a couple of weeks before they started collapsing and sagging again. Still waiting "