Defective Couches Delivery and Ongoing Quality Concerns

Dear Beares Furniture Customer Service Team,

I am writing to express my deep disappointment and frustration with the couches delivered to me last weekend. Unfortunately, this is not an isolated incident, as I have been experiencing persistent quality issues with your products since 2020.

Previously, I had complained about the substandard couches and was offered three replacement options. Although I wasn't entirely satisfied with the new options, I chose the best among them, which differed significantly from my original 2020 purchase. I had expressed my reservations about the replacements, but they were still the better choice among the three.

Regrettably, the newly delivered couches have already developed defects:

- One leg has become loose and detached. - couch sits unevenly on the floor, lacking balance.

Considering these couches are brand new, I find this unacceptable. Ever since my initial purchase from Beares Furniture, I have never enjoyed my couches without encountering problems. This ongoing experience has been distressing, and I'm extremely dissatisfied.

I respectfully request:

1. Immediate collection of the defective couches . 2. Assurance of good quality replacement couches. 3. A timeline for when I can expect the new delivery.

Please contact me at *** to arrange collection and discuss further steps.

I eagerly await your prompt resolution to this matter.

Sincerely,

Yolanda Happiness Mngadi Reference number for the old complain: 861394