Defect bed

Defective bed, I am writing reporting a defect in bed Restonic, I purchased from Lewis store Parow, the bed broke after 2 weeks, I will really appreciate if you an help me resolve this issue, I need a refund or another bed/replacement And the store manager Daphney , had a dismissive attitude and lack of empathy, she didn't take note of my concern nor did she apologize for the inconvenience, I am extremely disappointed in the level of customer service i received from the manager, as a customer I expect certain level of respect and courtesy