Defaulted couches.

I purchased a set of couches from Lewis stores in February, and initially, they looked great. However, after just four weeks, I started noticing some issues. One of the couches began to show signs of wear and tear, with springs sinking inwards. I reported the problem to the company, hoping they would take prompt action to resolve the issue.

Unfortunately, it took them almost a month to collect the couch from my home for inspection and repair. I was expecting a faster response, considering the problem was affecting the comfort and overall appearance of my living room.

It's now been three weeks since they collected the couch, and I'm still waiting for it to be returned. The lack of communication and updates from the company has been frustrating, and I'm starting to feel like I've been left in limbo.

I hope Lewis will take steps to improve their customer service and quality control processes. Until then, I would caution potential buyers to carefully inspect their products before purchasing and to be prepared for potential delays in resolving any issues that may arise.

Martha K Mokejane Cell numbers:*** /***