******** debut order!

I opened up a short term loan with Lewis in November 2024. Their last deduction of R3250 was supposed to be on 25 January 2025. However, on 25 February 2025 they ********ly deducted another amount of R3250. I then called the Twin City store in Bloemfontein on the 25th and I was told that I would get a cash refund from the store on 28 February 2025. When I called on the 28th, I was then given another story where I was told my matter had been referred to Head Office and that I would receive the payment through my bank account by Tuesday 4 March 2025. No payment was received by the specified date. Today I called Head Office and was told that they would issue a claim and investigate the matter and that they will get back to me after 48 hours. I am highly unsatisfied by Lewis Stores lack of customer service. I have to have registered tomorrow with those funds. I logged a complaint already last week and yet it is only now that my claim will be considered! I gave the store ample time to resolve this matter and now I am the frustrated client. I don't have the luxury of waiting 48 hours.