debit refund

Good Day

i would like to complain about the lewis in eldorado park...okay so i open an account in november 2020 the 8th they never come to deliver went i called and asked they told me they were out of stock of the things that i wanted so on the 13th november 2020 i went back did everything over and waited for 6 or more hours at the store for the delivery guy so he would come and deliverthe things..okay monthend november they didnt debit i called them on the 2nd of december asking why they didnt debit they gave me long stories i went into the store to do a cash payment,on the 19th december i got a call from 1 of their staff saying i never made a payment so on the 22nd december2020 i made another cash payment.then on the 1st january 2021 they debited and it bounced back because i didnt have any money in my account..okay so the 31 they debited again..i went to the store and asked them what was happening they showed me my account statement and said my first payment is suppose to be done end of january 2021 which means my account was payed upfront i explained to them but i got a call telling me i never made payment so i made 2 payments in december and i got my furniture in november,they said its okay they do a refund and give the last debit back to me i just need to come with my bank statement that was on the 31 january 2021..yesterday on the 6th of febuary 2021 i went back to the store i got there early they told me to wait as they were first doing payments for other people i waited and they helped all the people that come after me when i went to ask one of their staff she was extremly rude to me and then the electricity cut i was told to come back when electricity returns i did that and that was like an hour later..i waited in the que and when it was my turn i explained to the lady what happened and that i was there last week and i was told to come back she called 1 of the superiors and they took my bank statment and i waited the superior returned and told me the person that approves the refund has gone home already and that they will assist me on monday i explained that ill be at work monday and i wont be able to make it to the store okay so just as we got a solution one of the other superiors comes and says that they month to date of january has already been sent through to head office so theres nothing they can do they will send a email to head office on monday and ill have to wait for them to contact me..i mean thats not fair they told me to come back i did with my statements and than they gave me stories what if i left and the other superior didnt hear us when was i going to hear that it has already been sent to headoffice..all that i ask is that my R1120 be returned back to me asap please