Dead fridge, dead service

I can't believe that I am been thrown around. No one can give me a straight answer. My fridge that was purchase at Lewis stores is not working. I logged the fault with head office and the branch.

The lade at the branch Lorencia told me not to worry their outsourced technician will contact me. I asked for her to follow up. She advised me that head office actually deals with my query where head office say the branch must deal with it. So now I must probably sit for the next month without a fridge because the company cannot decide who must deal with my query.

Once again disappointing. I am still waiting on follow up calls. I am doing all the calls