Day light ******* by Lewis Matatiel

i am very disgruntled with the service my mother received from lewis store in Matatiele from the store manager by name of Lindo . My mother have 2 accounts which the first one the last instalment was in December but Lewis debited another R1,950 for the month of Jan and Feb in total is (R3.900) but he only received the refund of R1.950 for Jan only . Lindo store manager and Deborrah (Divisional credit manager refused to refund my mothers money saying they will pay it on her another account which is currently up to date with no missing payment .I found this behaviour ********* and disappointing as this was done without her agreement . I escalated the issue to the regional manger by name of Jackey but i did not receive any joy from her . This is a day light ******* and i require an urgent intervention with regard to this matter