Customer service gone real BAD

Hi

My name is Racquel Le Roux, I am not client of the Lewis furniture group but they are debiting my account since mid 2018.

I have put in a complaint or a dispute since last year December and I have received no feedback from them in fact I was told by Cindy that they are unable to communicate with me even if the fact remains that it is my hard earned money they *****ing . Now let me explain my anger.

So about a year and I half ago I gave my brother who is a customer at their store my bank card to use and he gave authorization for them to debit from that account as I was not using that account at that point but In March last year he stopped those debit orders from my account to his account, but since June they started debiting my account again. So I logged a complaint and no one has gotten back to me since. I called the Eldorado park branch and I was given a contact number for a lady called Cindy, but when I called her she said that she can’t communicate with me as I am not a customer which does not make sense as I am not a customer but they are taking my money so how am I not to be included in any of the communications they have with my brother but it’s my bank account. I have send mails and called on so many occasions, spoke to about 4 consultants at the customer care office some promising to get back me till this day. Not even a reference no for any calls or e mail.