********** Customer Service!!!

Please tell me why I have not received my R1 0000 refund, when a lady from your Dobsonville branch came to my late grandmother's house on the 1st of January 2024 to request for a copy of her ID and my bank statement, where money was debited from, after I had submitted all the documents required by Monarch Insurance through the Lewis Dobsonville branch.I then receive a call from Carol asking me to call her colleague and ask for my money that shouldn't have come off my bank account in the 1st place. And then it's complete silence. I'm already going through so much with the loss of my grandmother, I do not need more added stress.Please process my refund ASAP or I will have to escalate this matter further, with the NCC.