Customer Service

I app**** for credit in July 2021 and the goods i bought was a washing machine, bedroom suite, 3/4 base and matress and a queen size matress they gave me payment options and I opted for debit order of which they debit my account every month on the 25th, but i have been bul**** for the past 8 months where as im being called asking me if they have debited my account i have not once attempted to reverse these payments but im being treated as if my account is in arreas. I have also reported my washing machine that changes the water level by its self, they send the technician out without my knowledge they fail to undersatand that once I put a load in and select the water level for only about 4 items the machine changes the water level to high meaning the load is heavy and to my understanding its not suppose to do so, so basically im using a machine full of water for just 4 items I would like for the Lewis Store in Boksburg CBD to please collect their goods as I and not happy with it and Im treated as a non paying customer.