Customer humiliation Ulundi Lewis

In February I went to Lewis Ulundi to buy the furniture with "credit" it was Stove, Iron, Bed, Couch and headboard so they didn't deliver I had to make a follow up on them asking for to deliver and they ended up delivering the Furniture without headboard of I kept asking again when are you going to deliver my headboard and mind you my salary date is 25 they delivered the wet headboard on the 24 and I asked them why are they bringing me a wet stuff they said it was not wet it is only the boxes that are wet. Later when I arrived at home they have installed the wet headboard and I went to the shop the following day to quiry about that and they told me that they will change it for me mind you it is February month end they were calling me several times and I was asking them why should I pay for something that I am not happy about they persuaded me to make a payment and they started threatening me that they will come to my workplace to collect the money and I ended up paying of which I was not happy about what they did to me as a Customer. Come much I'm still waiting for them to change the headboard for me they kept on giving me false hope they kept on making me Fool and I didn't make a payment again they called me and I asked them to tell the head office to call me they stopped calling until I took initiative to contact head office myself since the Branch couldn't assist me and they didn't care about my complain so on the 24 of April they contacted me again requesting for a payment and I told the lady that was assisting when I was buying that i have taken the matter to customer care and then later another madam I can't mention her surname but she told me her surname I still remember her surname she called I told her again that I have taken the matter to head office can I call them she stopped me telling me that "they will call her when I call them" mind you I went to the Branch and they didn't assist!!. So she stopped me from head office and I told her that it's not that I don't want to make a payment it's just that I can't pay for something that I am not happy about and I asked them to remove the headboard from the list of my things so that i can make a payment she said they can't do that then she threaten me that they will have to come and collect the rest of the furniture and she kept on reminding me that I already have arrears on my credit bureau of which it was their negligence now they pinning that on me she said they have to come and collect the furniture in order for them to remove the headboard and I asked how come they are unable to remove from the system coz it is on the system?? She said they can't they have to collect the rest of the furniture and redo the application afresh and I might not qualify because of my credit bureau. Said it will be a disgrace for an employee working at a bank for being repossessed the furniture. And I was so Hurt😭😭😭😭 and I ended up crying coz it's not like I don't want to make a payment the fault is with them now they are doing a reverse psychology with me with their fault. Because I took initiate to report the complain with the branch and they choose to ignore me and I personally reported the matter with customer care. The SAD part is that they don't see anything wrong here I am the one who is to blame now. I AM A CUSTOMER I HAVE MY OWN RIGHTS🥵🥵🥵🥵 they have bad clients service.