CREDIT BUREAU NOT UPDATED

It is now 2 months that I have signed and completed a credit contract with Lewis Stores yet my credit bureau report is not updated to that effect. I spoke to 2 customer agents in the course of the month of September and my query was forwarded to a Lewis Stores agent responsible to submit such information to the credit bureau (Hello *** was an option) and she advised me that because my *** was opened after the 8th of the month, then my details will only be submitted on the 8th of October. Today is the 15th of October and still there is no update on the credit bureau (Experian to be specific). I called the Customer Service yesterday again (14 October 2026) and spoke to another agent who took my details promising to escalate to the relevant head/person.