1 reviews | Active since Apr 2014
Crazy Interest ,Ripping people off
<p>We bought a fridge at one their sister company best electric,We paid and when we were left with R1500.00 ,i lost my job and my partner was not earning enough we couldn't afford the instalment then after a year i managed to get a job and the balance was standing on R3000.00 ,We kept on phoning and asking how did they get to that amount they couldnt give us answers till today they came wanting to repossess and gave them R500 ,We phoned again requesting details of the attorneys so we can arrange for settlement they refused and said its not possible .Pathetic service from the call centre as well ,ripping people off .</p>
We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.
Our reference number is: 558889
We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.
Our reference number is: 558889
Please send details of the attorneys so we can arrange payment ,Your interest is too much and we cannot pay so much ,Even when we ask how did you get to this amount your employees cannot calculate .
Please send details of the attorneys so we can arrange payment ,Your interest is too much and we cannot pay so much ,Even when we ask how did you get to this amount your employees cannot calculate .
Please be advised that we have contacted the customer to discuss the above and that our explanations have been favourably accepted.
Please be advised that we have contacted the customer to discuss the above and that our explanations have been favourably accepted.
Can we get this srted out today please ,I am getting annoyed by your customer service and i want to get this off my shoulders .I made debit order arrangements with you last year October and you have been deducting yet the balance is not going down ,you even sent people to come collect from my place and R200.00 was given to them but all those amounts are not showing on the statements .Last week your pathetic customers service was called requesteing the outstanding amount ,they failed to give answers and said they will come back to me .This morning i called your Daveyton branch they also couldnt help and they promised to come back to me .How can the be no records of an account on the system ? were is the money going to?
I am irritated and annoyed by this whole thing i want it resolved no later than today .I want to settle this account and if you dont come back to me by the end of the day you will write off this account and clear my name .You ripping people off .
Regards
Percy Segopa ********** 378
Can we get this srted out today please ,I am getting annoyed by your customer service and i want to get this off my shoulders .I made debit order arrangements with you last year October and you have been deducting yet the balance is not going down ,you even sent people to come collect from my place and R200.00 was given to them but all those amounts are not showing on the statements .Last week your pathetic customers service was called requesteing the outstanding amount ,they failed to give answers and said they will come back to me .This morning i called your Daveyton branch they also couldnt help and they promised to come back to me .How can the be no records of an account on the system ? were is the money going to?
I am irritated and annoyed by this whole thing i want it resolved no later than today .I want to settle this account and if you dont come back to me by the end of the day you will write off this account and clear my name .You ripping people off .
Regards
Percy Segopa ********** 378
As per my calculations my balance should be R1550.00.That is R3000.00 -R250.00(OCT debit order ) -R250.00(NOV) -R250.00(DEC)-R250.00(JAN)-R250.00(FEB) -R200.00( Collected by your staff memebers at home .
Please email thatletter ********** on how much i need to pay and stop playing games cause we just wasting .
As per my calculations my balance should be R1550.00.That is R3000.00 -R250.00(OCT debit order ) -R250.00(NOV) -R250.00(DEC)-R250.00(JAN)-R250.00(FEB) -R200.00( Collected by your staff memebers at home .
Please email thatletter ********** on how much i need to pay and stop playing games cause we just wasting .
The issue has been resolved .
A lady from customer service has been helpful ,thank you very much and we apologise for the misunderstanding .Thank you
The issue has been resolved .
A lady from customer service has been helpful ,thank you very much and we apologise for the misunderstanding .Thank you
Kinldy send details by email or sms as promised .
Kinldy send details by email or sms as promised .
Still waiting for details :( payment has been made can you please forward your deatils so we can send the proof of payment and please send us a settlement letter .
Still waiting for details :( payment has been made can you please forward your deatils so we can send the proof of payment and please send us a settlement letter .
How long must we wait to receive proof of payment ?
How long must we wait to receive proof of payment ?
Still waiting for the settlement letter ,please foward as soon as possible .
Still waiting for the settlement letter ,please foward as soon as possible .
Please be advised that the matter has been resolved amicably.
Please be advised that the matter has been resolved amicably.