1 reviews | Active since Jan 2017

20 Feb 2019, 17:54

Consumer right violation

I am Nombuso Buthelezi in KZN, I bought a fridge ,stove and TV on the 24th of December to Gugu in Tugela Ferry in KZN. I paid the stove in cash and opened an account for the fridge and TV. They promised to deliver it on the same day but did not deliver it until the 27th of December. They only delivered the stove and the fridge and said it is out of stock.

They did not contact me until the 15th of January where they told me I should order the new tv because the same one is no longer on stock.

I requested them to cancel it because I had already bought another TV at OK furniture. The shop manager said they can't cancel the TV so I must pay for both items.

I went to pay for my fridge today on the 20th of February the manager told me to pay for both items and I'm not in possession of the TV therefore I told them I can't pay for something I am not interested in and not in possession of.

No further help was given to me. I can't be in arrears of something I afford to pay but am refused to pay for. Kindly assist me. My phone number is ********** 430

0
Replies (2)
Lewis Stores
Lewis Stores's reply21 Feb 2019, 09:14
Official
We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
 
 Our reference number is: 629978

Best regards,

Lewis Stores
Lewis Stores's reply27 Feb 2019, 11:21
Official
Good morning
Please be advised that our offices has been trying to get a hold of you to no avail.
Please can you please contact us on ***

Best regards,