Complaint – Furious Customer.

Dear Lewis, Below is that last email I sent through to your customer support and up until now, I have not received any feedback from you. I tried to resolve this amicably & internally with you, but unfortunately this was not resolved… The complaint regarding the below is not the fact that the listing was removed from my credit profile, but the inconvenience & damages caused by your Credit department. I’m keeping you accountable for the damages & loss to my personal life. I will be force to take other avenues if the below is not resolved via Hello Peter. There are other information not listed below and I will discuss it with you. Please don't let someone from customer support phone me, because they cannot resolve my issue and they don't understand the complaint. “I had a discussion with Terri and I was informed that this was an issue at the Credit Bureau regarding the merging. So, I phoned TransUnion and they informed me that all the updates below for every single month was received by the Credit Provider “Lewis” and they updated it accordingly. TransUnion is adamant that the changes made by Lewis on my credit profile on the 5th to remove the bad listing indicates that the incorrect information that they received the previous months, was incorrectly sent through by die Credit Provider “Lewis”. Furthermore, I don’t believe that my exact ID number and account number is the same as anyone else in this country. You will see on my screenshot below with a paid-up account with Lewis, that the information reflects the same as the other one I disputed. The only difference is, the top account with Lewis was closed and that I did apply for credit at the time. The merging you explained to me was a lie according to the Credit Bureau. You have one head office managing all your accounts as explained by them and I do agree with them. Credit Bureau’s only update information received from Credit providers and out of all the accounts on my report, only the account from Lewis was incorrectly listed. As you can see below, updates were received by TransUnion for about 9 months and maybe even more from Lewis and it seems to me that Lewis is trying to wipe this under the carpet. Do you want to tell me that Lewis sent through information to the Credit Bureau and made the same mistake for 9 months????? This has caused me a lot of inconvenience/damages and if we cannot resolve this before COB, then I’m going to take this further. This is unacceptable, please advise?”