Complaint branch 0435 Richards bay

Very poor service at Richards bay branch , we bought a wardrobe on the 30/11/21 one week after it was purchased it started falling apart , the material that was used was very cheap and wasn’t made properly for a prize R5000 , we did a complain at the branch in December no one assisted us, my brother went he was insulted by the manager the I went to the branch my self I was told no one has ever came to report which was a lie ! Then the guy asked me if the wardrobe did not get wet ? How can it get wet in the house that was a big insult because why would I complain if it got wet ? The manager in that branch is very rude , not well educated when it comes to customer service. I phoned the head office I was told they were gonna send a guy to have a look at the wardrobe on the 8th of March up until today no one has came . When I phoned again the consultant told me it shows that my complain was resolve I got a big shock because no one came to my house . Lewis needs to wake up because they will loose loyal customers because of people they hire who doesn’t know nothing about customer service. And if this matter is still not resolved I will have to escalate the matter to my lawyer.