Complaint addressed well

<p style="color: #555555;">My mother and I encountered a problem at Lewis, Greytown branch. I laid a complaint and very early the following morning I got a call from Sadia from the head office who assisted me with the matter. She listened to the problem that took place and assured me that the person in question will be dealt with. I then received another call from Annie who is the regional manager who also assisted me and again reassured me that she is on the process of dealing with the matter. Both apologised, which has been accepted and we received an apology gift from Lewis which was welcomed. </p> <p style="color: #555555;">Thank you to both Sadia and Annie for taking their time to deal with our complaint and for their professionalism. I do believe he will be dealt with so as to prevent him taking advantage of other customers and to continue to uphold the good name that Lewis has had for the many years they have been around. </p>