MM
Musa M
1 reviews | Active since Nov 2023
26 Sept 2024, 06:15
Complaint
I bought laptop in less then a year it had a problem I sent the August 08 for them to send for repairs up until to date I,m still waiting they don't bother to call I should do follow up with my airtime. Today is 26 September I still don't have a laptop.
Helpful (0)
Replies (3)0
Replies (3)
Lewis Stores's replyOfficial
26 Sept 2024, 06:26We acknowledge and are in receipt of the complaint/enquiry. An agent will be in conta
Lewis Stores's reply26 Sept 2024, 06:26
Official
We acknowledge and are in receipt of the complaint/enquiry. An agent will be in conta
MM
Musa M's updateReviewer Update
27 Sept 2024, 12:33Update
Yesterday I also called Cebo Lewis store clerk and I asked why am I not updated he told me he's too busy. Always I had to be one calling them also tried to call Branch manager she reply and told sales consultant that she will call me back it never happened. And she previously August answered via email inappropriate when I was doing follow up she told me it is what her stock clerk say it is.
Worse of them all on the 25th Cebo called me and asked if I've collected laptop from Durban branch I said no and he told me laptop is delivered they need to pick it up. Up until yesterday when I call they don't answer till late he change the story and say laptop is not delivered I don't know which story to take. I have WhatsApp I sent him no reply
It up to Lewis to see what to do cause I'm fed up with their poor service and trying to prove no matter I can call and complain there's nothing will happen cause they detect a move.
Nobuhle in head office also promised to do follow up but nothing is happening and she promised to updated me and she never did.
This I don't wish my family and friends to experience this kind of service
Regards
Musa Mthembu
0****09078
Yesterday I also called Cebo Lewis store clerk and I asked why am I not updated he told me he's too busy. Always I had to be one calling them also tried to call Branch manager she reply and told sales consultant that she will call me back it never happened. And she previously August answered via email inappropriate when I was doing follow up she told me it is what her stock clerk say it is.
Worse of them all on the 25th Cebo called me and asked if I've collected laptop from Durban branch I said no and he told me laptop is delivered they need to pick it up. Up until yesterday when I call they don't answer till late he change the story and say laptop is not delivered I don't know which story to take. I have WhatsApp I sent him no reply
It up to Lewis to see what to do cause I'm fed up with their poor service and trying to prove no matter I can call and complain there's nothing will happen cause they detect a move.
Nobuhle in head office also promised to do follow up but nothing is happening and she promised to updated me and she never did.
This I don't wish my family and friends to experience this kind of service
Regards
Musa Mthembu
0****09078
MM
Musa M's update27 Sept 2024, 12:33
Reviewer Update
Update
Yesterday I also called Cebo Lewis store clerk and I asked why am I not updated he told me he's too busy. Always I had to be one calling them also tried to call Branch manager she reply and told sales consultant that she will call me back it never happened. And she previously August answered via email inappropriate when I was doing follow up she told me it is what her stock clerk say it is.
Worse of them all on the 25th Cebo called me and asked if I've collected laptop from Durban branch I said no and he told me laptop is delivered they need to pick it up. Up until yesterday when I call they don't answer till late he change the story and say laptop is not delivered I don't know which story to take. I have WhatsApp I sent him no reply
It up to Lewis to see what to do cause I'm fed up with their poor service and trying to prove no matter I can call and complain there's nothing will happen cause they detect a move.
Nobuhle in head office also promised to do follow up but nothing is happening and she promised to updated me and she never did.
This I don't wish my family and friends to experience this kind of service
Regards
Musa Mthembu
0****09078
Yesterday I also called Cebo Lewis store clerk and I asked why am I not updated he told me he's too busy. Always I had to be one calling them also tried to call Branch manager she reply and told sales consultant that she will call me back it never happened. And she previously August answered via email inappropriate when I was doing follow up she told me it is what her stock clerk say it is.
Worse of them all on the 25th Cebo called me and asked if I've collected laptop from Durban branch I said no and he told me laptop is delivered they need to pick it up. Up until yesterday when I call they don't answer till late he change the story and say laptop is not delivered I don't know which story to take. I have WhatsApp I sent him no reply
It up to Lewis to see what to do cause I'm fed up with their poor service and trying to prove no matter I can call and complain there's nothing will happen cause they detect a move.
Nobuhle in head office also promised to do follow up but nothing is happening and she promised to updated me and she never did.
This I don't wish my family and friends to experience this kind of service
Regards
Musa Mthembu
0****09078
Lewis Stores's replyOfficial
01 Oct 2024, 11:37Please be advised that this complaint is resolved.
We thank you for bringing the matter under our attention.
We thank you for bringing the matter under our attention.
Lewis Stores's reply01 Oct 2024, 11:37
Official
Please be advised that this complaint is resolved.
We thank you for bringing the matter under our attention.
We thank you for bringing the matter under our attention.