Complaint

We bought a lounge suite from Heidelberg branch in December. We were not happy with the quality. Mr Johan Botha from the branch agreed to acept the return of this and would refund us. However after collecting the furniture from us on the 1st of Feb we still have not received our money. I have been getting the run around from them if it is not load shedding then it is paperwork not been approved. Finally on Friday the 7th we were told by Glenn Libbie from Lewis H O in CPT the refund would take place that day and the funds would be available in 24hrs. Well guess what still no money.

Before going to Heidelberg we went to the Boksburg and Benoni branches. The staff did not even bother to acknowledge u as customer. This is terrible customer service.

When the driver came to collect the furniture his assistant stood across the road from my house urinating. Disgusting!!